FAQs: 1) What’s covered under warranty (five years)? 2) Is user-caused damage (e.g., water-damaged remote control) covered? 3) How can I contact after-sales service nationwide?

Solutions: 1) Keep your purchase receipt; non-user-caused defects qualify for free replacement of parts. 2) User-caused damage requires self-paid repairs. You may contact the manufacturer to purchase parts at cost price.

Additional tips: When encountering problems, first perform basic troubleshooting (e.g., checking the power supply, conducting remote control re-pairing, or replacing batteries). If the problem persists, promptly contact FAENZA's after-sales service and provide a video of the fault to expedite handling. Avoid overloading and scratching with hard objects during daily use. Regular maintenance can extend the product's lifespan.