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Service
Service
Core Service Philosophy
  • 9 Essentials

    One smile, one uniform set, one ID badge, one price list, one mat, one toolkit, one cleaning cloth, one pair of shoe covers, and one positive review

  • 2 Prohibitions

    No unauthorized comments or promises; smoking, eating, or taking items in customers’ homes is strictly forbidden.

  • 0 Falsehoods

    Absolute sincerity and honesty, and maintaining zero tolerance for any deceptive behavior.

  • Care in Every Service

    Timeliness is reflected in the attentive actions during every contact and every response.

  • Care in Every Moment

    Approachability is reflected in service interactions at every moment.

  • Focus on Every Detail

    Professionalism is demonstrated in every step and every detail of the service process.

  • Timeliness

    Ready on call, responding instantly, and acting swiftly to meet and resolve customer service needs as quickly as possible, delivering a fast response, prompt on-site service, and rapid resolution experience.

  • Approachability

    Proactive, enthusiastic, and thoughtful with smooth communication and guaranteed service quality; valuing customer needs and striving to create a relaxed and pleasant service experience.

  • Professionalism

    Integrating advanced intelligent technology and innovative applications into the service process to achieve modernization and technological excellence, earning consumer trust through authoritative expertise.

Value-Added Services
Old House Renovation Service
Old House Renovation Service

The old home renovation service gives your old home a fresh, updated look.

Cleaning and Maintenance Service
Cleaning and Maintenance Service

FAENZA after-sales provides cleaning and maintenance services, regularly performing cleaning and maintenance to give family members a healthier life.

Smart Renovation Service
Smart Renovation Service

Smart control makes your life more convenient.

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Contact Us
  • Nationwide After-Sales Service Hotline

    86-400-101-3862

  • Email

    service@arrowgroup.com.cn

  • 6/F, Zhongying Shengda International Financial Center, North Fuhua Road, Lecong Town, Shunde District, Foshan City, Guangdong Province, China